Shopping FAQs

As a leader in the drone fiber optic industry, Fpfly is dedicated to innovation and customer satisfaction, offering comprehensive and cutting-edge solutions to clients worldwide. Below are our shopping FAQs to help you enjoy a seamless shopping experience.

1. What should I do if I cannot log in?

Please try the following solutions:

Check your login details: Ensure that you are using the email address registered as your username.
Forgot password: Click the "Forgot Password?" option on the login page, fill in your registration details, and select "Reset Password."
Browser settings: Ensure your browser accepts cookies.
System maintenance: If our website is under maintenance, please wait for 30 minutes and try again.
Contact customer service: If the issue persists, contact our customer service team. We can assign you a new password, which you can change after logging in.

2. How can I manage items in my shopping cart?

View items: Log in to your account and click the shopping cart icon at the top right of the page to view all items.
Remove items: Click the "Remove" button next to the item.
Change quantity: Enter the desired quantity in the "Quantity" field to update your order.

Payment FAQs

1. What is PayPal?

PayPal is a secure and reliable online payment processing service that supports payments via credit cards (Visa, MasterCard, Discover, American Express), debit cards, or e-checks. PayPal encrypts your payment information, ensuring your card details remain confidential and secure.

2. Can I change billing or shipping information after payment?

If you need to update billing or shipping information, contact our customer service team as soon as possible during the order processing stage. If the package has not been shipped, we can assist with updates. However, if the package has already been dispatched, changes cannot be made.

3. How do I confirm my payment was successful?

Once payment is received, you will receive a confirmation email. You can also log into your account to check your order status. If the status shows "Processing," it means your payment was successfully received.

4. Do you provide invoices?

Yes, we will send you an invoice via email after payment is confirmed.

5. Why do I need to verify my payment?

To ensure your payment's security, we verify all transactions. This is a standard process to authorize payments and prioritize your future orders.

Shipping FAQs

1. How can I change the shipping method?

After an order is placed, the shipping method cannot usually be changed. However, you can contact our customer service team promptly. If the order has not yet been shipped and you are willing to cover additional costs, we will do our best to accommodate your request.

2. How can I change the shipping address?

To update your shipping address, contact our customer service team as soon as possible during the processing stage. If the package has not been dispatched, we can update the address. Once the package has been shipped, changes are not possible.

3. When will I receive my order?

Delivery times vary depending on the chosen shipping method and destination. In the event of unforeseen circumstances such as severe weather or natural disasters, delivery may be delayed. We will keep you informed and work to resolve any issues promptly.

4. Do you ship to my country? What are the shipping rates?

We offer worldwide shipping. Rates are calculated based on item weight and destination. We will recommend the most cost-effective shipping options to save you money.

5. Why are some shipping costs higher?

Shipping costs depend on the shipping method, delivery time, and destination. For example, express services like UPS or FedEx may have higher fees due to their speed and reliability. Choose the option that best suits your budget and needs.

6. Does the product price include shipping?

Product prices do not include shipping fees. The system will calculate and display the shipping costs for your order during checkout.

7. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. Use the tracking number on the relevant shipping company's website to monitor your package's delivery status.

8. Why is my tracking number invalid?

Tracking information usually updates within 2-3 business days after shipment. If your tracking number remains invalid, contact our customer service team for assistance.

After-Sales FAQs

1. How can I cancel my order?

Unpaid orders: Orders not paid for will automatically be canceled.
Paid orders: Contact our customer service team promptly. If the order has not been shipped, we can cancel and refund your order. If the package has already been dispatched, cancellations are not possible.

2. How can I return or exchange items?

Before returning items, please contact our after-sales team and provide the following information:

Order number
Description of the issue and relevant photos
Details of the requested replacement (e.g., product name, color, quantity)
Your shipping address and contact details

Returns and exchanges will be processed after the item is received and inspected. Items must remain unused, with original tags and packaging intact.

3. Under what circumstances can I return or exchange items?

Quality issues: Return defective items within 30 days of receipt.
Wrong items: If you receive an incorrect item (e.g., wrong color or style), we will provide a replacement free of charge.

Fpfly is committed to providing globally trusted drone fiber optic solutions and excellent customer service. If you have any questions, feel free to contact our customer service team!